Customer Service Specialist

Coalville

£22,000 - £24,000

Fabric Recruitment are pleased to be working with a growing business within the construction industry; due to their recent increase in business they are now seeking a passionate Customer Service professional industry to join the team.

Description of the role:

• Effectively following up on customer projects, activities, and opportunities, converting these to sales
• Generate new business using own initiative
• Proactively plan and prioritise daily sales and customer service activities, ensuring that all orders are received on time, as specified and to agreed deadlines
• Meet customer needs and provide information through regular telephone, email, video call and occasional face-to-face communications
• Effectively communicate active promotions, promotional material, and new products available to all accounts
• Proactively identify cross-selling and up-selling opportunities within customer portfolio
• Maintain strong, professional working relationships with customers by working in close partnership with external sales counterparts, the customer service team, and other departments
• Respond to customer enquiries and requests for pricing, stock availability and delivery information / updates
• Process orders, quotes, invoices, and other requests using dedicated software (Sage 200 and Sage CRM)
• Effectively manage current customer accounts
• Help establish and set up new customer accounts
• Handle and resolve any customer issues

About you:

• Experience within a similar position
• Enthusiastic about delivering exceptional customer service
• Proficient in the use of Microsoft Office packages
• Excellent communication skills
• Ability to multitask

This is an excellent opportunity to join a business that is thriving and growing rapidly; if you're looking to join an employee focused organisation then this is the role for you. The opportunities within this business are endless...