Customer Coordinator

Nottingham

£24,000 - £26,000 DOE

Fabric Recruitment are proud to be working with one of Nottingham's most employee focused and progressive business, who due to a recent growth of their Energy department are looking to add an experience Customer Coordinator from the Energy sector to the team.

Description of the role:

• Act as a point of contact for our customers whilst maintaining top levels of customer service
• Provide solutions to all customer queries via email, phone and letter if necessary
• Liaise with non-customer facing teams to handle complex customer enquiries and resolve the enquiry with the customer
• Updating spreadsheets, supplier bible and any changes in processes
• Handling any customer complaints
• Supporting and processing the efficient flow of business information
• Implementing and changing processes to make the business as efficient as possible
• Updating customer data to enable sustainable customer relations whilst following DPA and GDPR.
• Supporting the team with the renewal and retention of its customer accounts when required
• Production of renewal offers to our clients
• Ringing existing leads within CRM to ensure all customer renewal dates are correct
• Completing ad-hoc tasks to support Sales Manager, MD and other members of staff around the office.

About you:

• Previous experience in the Energy industry
• Happy to work in a fast paced and dynamic environment
• Customer service experience

• Good knowledge of Microsoft office, intermediate excel skills would be an advantage.
• Excellent communication and problem-solving skills,

• Customer orientated
• Ability to work as part of a team
• High level of attention to detail

If you're looking to work within a business where your career development is a priority, then please apply today!