Customer Design Support Coordinator

Ripley

£27,000 - £30,000 DOE + Bonus

Are you an organised, detail-driven professional with strong customer service experience and the ability to work confidently with CAD? This is an exciting opportunity to join a busy manufacturing environment where you will manage the end-to-end customer order journey while also supporting customers through accurate and timely CAD drawing preparation.

Description of the role:

• Deliver exceptional customer service to an assigned customer base, managing all aspects of their orders from enquiry through to delivery.
• Process customer orders accurately and provide timely updates throughout the order lifecycle.
• Prepare quotations, proforma invoices, debit/credit notes, samples, and project registrations.
• Maintain CRM systems and ensure all customer information is current and accurate.
• Handle customer complaints and returns efficiently and professionally.
• Produce customer drawing presentations using CAD software as required.
• Liaise with Supply Chain and third parties to coordinate deliveries and resolve any late or failed delivery issues.
• Work cross-functionally with manufacturing sites to support product availability and demand planning.
• Identify opportunities to upsell, suggest alternatives, and enhance customer satisfaction.

About you:

• Experience in customer service within a manufacturing or technical environment.
• Confident working with measurements, calculations, and technical information.
• Comfortable using CAD software.
• SAP experience is a bonus.
• Strong communication, organisation, and problem-solving skills.
• Able to manage multiple priorities and maintain excellent attention to detail.
• Proficient in MS Office and experienced with order processing systems.

If you're looking to grow your customer service career while developing your CAD skills, then please apply today!