Customer Service Administrator

Permanent, Full-Time

Bingham, Nottinghamshire

£25,000-£26,000

Introduction to the Company

This is a great opportunity to join a successful company who are a well respected, industry leader. They have a strong focus on maintaining excellent customer standards with their quality driven approach.

Description of the role:

• Scheduling appointments via telephone, email and letter.
• Dealing with customer complaints, escalating and directing via the appropriate channels.
• Liaising with clients regarding works to be completed.
• Reviewing reports and raising concerns to Contracts Manager.
• Ensuring online portals are up to date with information and relevant documentation.

About you:

• Strong customer service and communication skills.
• IT literate having working knowledge of Microsoft Office and Excel.
• Excellent attention to detail and organisational skills.
• Experience of working within a fast paced environment and the ability to multi-task.

Additional Information/Benefits:

• Free onsite parking
• Employee of the month awards
• Christmas & summer events

If you have experience of working within a fast paced customer service administration role, please apply now!