Aftersales Administrator

Burton upon Trent

up to £28,500 DOE

We're thrilled to be supporting our client in their search for an Aftersales Administrator!

The ideal candidate will be at the heart of delivering an exceptional customer experience, serving as the first point of contact, and ensuring a seamless and positive aftersales journey.

Description of the role:

• Directly manage customer inquiries related to product warranties, providing timely and effective resolutions.
• Collaborate with Engineering, Sales, Production, and Service teams to address quality issues, monitor and report on customer feedback, and handle warranty claims.
• Track and maintain Key Performance Indicators (KPIs) in Sage 200 and Excel spreadsheets for warranty work and Service Department sales orders.
• Schedule and attend meetings with suppliers and customers as needed to discuss relevant issues.
• Oversee the shipping of warranty replacement parts to customers and coordinate the collection of damaged or faulty items.
• Manage inventory within Sage 200, including quarantine database and the return of parts to suppliers for evaluation.
• Handle the return and repair of small service items requiring diagnosis and repair.
• Process and invoice all Service Department sales orders upon completion.

About you:

• Experience within a similar or customer-focused role.
• Confident in communicating and collaborating with different departments.
• Able to multi-task and prioritise a busy workload.
• Strong attention to detail.
• Strong IT skills particularly Excel.

If you're passionate about making a difference and eager to be a key player in enhancing customer satisfaction, we want to hear from you!