Senior Customer Service Advisor

Loughborough

up to £28,000 DOE

We are currently seeking an experienced customer-focused individual to join our client's team as they look to add a Senior Customer Service Advisor. The successful candidate will play a crucial role in supporting the team to ensure the smooth operation of the customer support processes and deliver a first-class experience to their valued customers.

Description of the role:

• Make decisions on faulty, defective, or damaged orders.
• Implement cost-effective solutions for deliveries and exchanges.
• Resolve complex delivery issues while managing costs.
• Escalate technical issues to the Team Manager, Sales Director, or Technical Department.
• Assist with onboarding and training new advisors and act as a buddy when needed.
• Support the Team Manager in their absence to ensure departmental operations run smoothly.
• Maintain trackers for the Team Manager, Sales Director, Warehouse Manager, and MD.
• Help the Team Manager achieve departmental objectives.
• Handle access checks, Moffatt quotes, and MSD/PF delivery queries.
• Organise returns, replacements, and refunds.

About you:

• Previous experience in a similar role
• Confident with providing support and training team members.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team.
• Customer-centric mindset with a commitment to delivering high-quality service.

If you're an experienced Customer Service professional ready to take the next step in your career and aspire to become a Team Leader, we want to hear from you! Apply today for an exciting opportunity to advance your career.