Customer Complaints Advisor

Loughborough

£25,000 - £28,000 DOE

A new opportunity as a Customer Service Complaints Advisor has become available with our client's business. In this role, you will play a crucial role in handling and resolving customer complaints efficiently and effectively. You will serve as the primary point of contact for customers who have encountered issues or concerns, ensuring that each complaint is addressed with care and resolved to the customer's satisfaction.

Description of the role:

• Receive and manage customer complaints through various communication channels, including phone, email, and social media.
• Investigate complaints thoroughly to understand the root cause and determine appropriate solutions.
• Provide empathetic and professional assistance to customers, actively listening to their concerns and demonstrating genuine concern for their satisfaction.
• Collaborate with internal teams, such as product development, sales, and operations, to address underlying issues contributing to customer complaints.
• Document complaint resolutions accurately and efficiently in the company's CRM system.
• Monitor complaint trends and provide feedback to management for continuous improvement of products/services and customer satisfaction.

About you:

• Previous experience in a customer service role, with a focus on handling complaints and resolving issues.
• Exceptional communication skills, both verbal and written, with the ability to convey empathy and understanding to upset customers.
• Strong problem-solving skills and the ability to think critically to find creative solutions to complex issues.
• Excellent organisational skills and attention to detail, ensuring thorough investigation and documentation of complaints.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools for complaint management and resolution.

If you are passionate about providing exceptional customer service and are skilled in handling complaints with professionalism and empathy, we encourage you to apply!