Customer Service Representative

Coalville

£25,000

Hybrid working available

Fabric Recruitment are currently working for an expanding local business who due to an increase in business, are seeking a Customer Service Representative to join there already established talented team.

Description of the role:

• Acts as main point of contact for all customer's consignment order processing / Invoicing
• Ensure all orders are handled professionally, quickly & accurately
• Maintain suggested stocking levels in SAP System to ensure customer needs are met
• and we optimise our stock holding, identifying over stocked or underutilised products for review
• Be responsible for processing Sales Quotations, Sales Orders and Sales Invoices related to the service and repairs of Tools for customers
• Coordination of Customer shipments & associated documentation,
• New account onboarding & new product set up to customer specification
• Identify and escalate potential issues or exceptional orders to team management
• Attendance at regular team meetings
• Be actively involved in suggesting ways to improve exiting team processes for the benefit of the customer and ATA

About you:

• Excellent Customer Service Skills
• Good written and spoken communication skills
• Attention to detail
• Ability to prioritise workload

Our client is a firm believer in teamwork; if you're passionate about delivering exceptional customer service and are keen to broaden your skill set then please apply today!