Hire Desk Manager
£28000 - £30000 per annum + Company Car

Hire Desk Manager

£28,000 - £30,000 plus Company Car


Fabric Recruitment are pleased to be working with a multi-award-winning business based in the heart of Loughborough. Our client has experienced exponential growth over the past 12 months and due to internal promotions, they are actively seeking a Hire Desk Manager to support the Head of Rental and manage the growing team of Hire Desk Administrators.

Your role will include:

  • Manage the Hire Desk Department and ensure all members of the team are adhering to strict SLA's and meeting KPI's set
  • Ensuring all internal and external communications are responded to in a timely manner
  • Managing any changes to existing hires, such as upgrades, downgrades, off-hire and re-hiring
  • Liaising with the Maintenance team to ensure all vehicles within the expanding company fleet are ready for hire and ensuring all compliance is up to date
  • Providing clients with Quotations
  • Management of invoice queries and liaising with the Finance Department to ensure these are resolved within the expected time-frame
  • Communicating with clients via telephone and email correspondence
  • Management of holidays, sickness, absence and punctuality of the Hire Desk Team
  • General Administrative and Management duties

About you:

  • Confident and articulate communicator at all levels within the business from the clerical team right through to the senior management team
  • Strong leadership and management skills with the ability to deal with high-pressure within a fast-paced environment
  • The ability to overcome objections and challenges using own initiative
  • Strong customer service skills
  • The ability and previous experience working within a set budget
  • Enforcing KPI's and ensuring the team are hitting individual and departmental targets set
  • Previous experience in a management position within the fleet industry is beneficial
  • Driven with a strong desire to progress career within an established yet growing business
  • Proficient in Microsoft Office and other Software/IT systems

Additional information:

  • Starting salary of £28,000 - £30,000 depending on experience
  • Company Car
  • Company Mobile Phone

This is an excellent opportunity for someone seeking their next step on the career ladder and wants to work for a company that values their efforts and opinions as an employee. Please apply today or call Fabric Recruitment - Nottingham for more information.

Want to know more about this position? Contact Katie
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