Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role:

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands-on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go-live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post-installation with practical guidance

This role suits someone who prefers:

• Working from home
• Being on the road
• Practical hands-on work
• Training people
• Seeing customers successfully adopt and use the system
• High-energy environments like workshops, depots, and transport yards

About you:

• Very confident in face-to-face customer environments
• Strong SaaS onboarding experience (can be trained)
• Ability to train end users with varied technical ability
• Problem-solving mindset
• Not management-focused - purely delivery-focused but self managed
• Full UK driving licence (essential due to site travel)

Additional Information/Benefits:

• Competitive base salary in line with skills and experience
• Bonus on each customer success
• Quarterly company team bonus
• Commission on upsells, sole demos and setups etc